Staff - ETC Institute

Staff

ETC Institute consists of a staff of 102 people, both in-house and in the field. Our staff are highly qualified among various fields of expertise including parks and recreation surveys, customer satisfaction surveys, on-board transit surveys, GIS mapping, and more.

Elaine Tatham

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President

Dr. Tatham is president and 100% owner of ETC Institute, a management consulting firm that does consulting with a focus on evaluation, research design, market research, information management,…

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Chris Tatham

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Chief Executive Officer

Mr. Tatham is one of the nation's leading authorities on the development of qualitative and quantitative customer satisfaction research for state and local governments. During the past ten…

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Greg Emas

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Chief Financial Officer

Mr. Emas is an experienced leader with more than 25 years working in the fields of finance, operations, marketing, and sales. Mr. Emas brings to the table unmatched…

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Andrew Kolcz

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Vice President of Systems

As ETC Institute's senior geocoding professional, Mr. Kolcz is an expert GIS analyst and system developer. He is skilled in advanced spatial analysis techniques and transportation systems modeling…

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Nick Jones

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Director of Data Management

Mr. Jones has over 10 years of experience assisting in the design, administration, and analysis of market research for governmental organizations. He has served as Project manager on…

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Aaron Hekele

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Director of Field Operations/Project Manager

Mr. Hekele has extensive experience with the design, management, and administration of external origin-destination surveys, household travel surveys, and other transportation related market research. During the past 10…

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Fred Gsell

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Director of Field Operations/Project Manager

Mr. Gsell serves as Senior Project Manager for ETC Institute. With over 15 years experience, his primary focus has been on public transit research, specifically Origin-Destination studies. In…

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Jason Morado

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Senior Project Manager

Mr. Morado has more than 14 years of experience in the design, administration, and analysis of community market research. He has serviced as the project manager and senior…

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Brad Carlson

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Project Manager

Mr. Carlson has 9 years of experience in transportation related survey science and research. Mr. Carlson brings his skills as a data collection manager into project management. Mr. Carlson…

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Dawn Davis

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Project Manager

Ms. Davis has 5 years of experience assisting in the design, administration, and analysis of market research for governmental organizations. She has served as Project Manager on studies…

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Mike Rich

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Director of Operations

Mr. Rich has more than 25 years of experience in Project Management and Process Improvement methodology as applied in the call center environment. He has extensive background in Training and…

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Mary Huffe

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Administration Lead/Mailing Manager

Ms. Huffe has more than 20 years of experience in logistical activities, including prior experience as a receiving manager, conducting household interviews for multiple studies, and training of…

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Bonnie Sheridan

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Interviewing Team Leader

Mrs. Sheridan supervises a Call Center staff of 25-30 specially trained household travel survey interviewers who are frequently the main contact for respondents with our research team.  She…

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