DirectionFinder – Citizen Satisfaction

ETC Institute administered a survey to residents of the City of Oklahoma City during the summer of 2018. The previous DirectionFinder® surveys were previously administered in 2005, 2007, 2008, 2009, 2011, 2014, 2015, 2016, and 2017. The purpose of the survey was to assess citizen satisfaction with major city services and to help the City ensure that its priorities continue to match the needs and desires of its residents.