Elaine Tatham is president and 100% owner of ETC Institute, a management consulting firm that does consulting with a focus on evaluation,
research design, market research, information management, statistical applications, and analysis. She has both the experience and
academic credentials to design of customer satisfaction research, monitor the research, and make a final assessment of the results.
She was a member of the Olathe Planning Commission for almost ten years and served as chair of the commission. She is a member of
the Board of Directors for Olathe Medical Center and currently serves a chair of the patient satisfaction committee. She has been
instrumental in the design and successful administration of patient satisfaction surveys for several health related organizations.
She is a certified management consultant through the Institute of Management Consultants (New York City). She is an adjunct lecturer
in the University of Kansas graduate Engineering Management program. Her specialties include operations research, forecasting, and
system simulation for management decision-making.
Elaine Tatham was a Profile feature on the front page of the July 17, 1992 Kansas City Business Journal. She has been the Olathe
"Woman of the Year" and received the John T. Barton award for service to the Olathe Community (including almost 10 years as a planning
commissioner.)
She gave a talk "Know Your Market" at the first Transportation Management Summit sponsored by the TMA Council of the Association of
Commuter Transportation with the support of the Federal Highway Administration, Federal Transit Administration, and U. S. Department
of Energy. Williamsburg, Virginia, November 1992. She returned to the second meeting held in Palm Springs
· She has extensive experience in designing research tools in formats that encourage respondent participation
· She has managed more than 500 research projects across the United States
· She has unsurpassed experience in the field of developing and applying performance measurements. She developed the data collection
methodology that is used for the “report card” that is published annually by Partnership for Children, one of the Midwest’s leading
children’s advocacy groups.
EDUCATION:
Ed.D. University of Kansas, 1971,
M.A. University of Kansas, 1960
B.A. Carleton College, 1958
PROFESSIONAL EXPERIENCE:
1982 - present ETC Institute, Olathe, Kansas, President and Owner. Senior executive of a company that provides management consulting
services including marketing research, demography, information management, statistical applications, strategic planning, forecasting,
simulation, and operations research for management decision-making. Focus is on the acquisition and display of information for management
decision-making. Clients include businesses, public school systems, colleges, vocational technical schools, governmental units, and
not-for-profit agencies.
MEMBERSHIPS/BOARDS/PROFESSIONAL GROUPS:
· Olathe Medical Center Board of Trustees, member.
· National Association of Women Business Owners, member.
· Institute of Management Consultants (New York City), certified management consultant.
· Mathematical Association of America; served as president of the Kansas Section from 1979-80. Wrote a history of the section while
president.
· City of Olathe, KS, Planning Commission, 1982 to 1992; served as chair 1987-88; Growth Management Committee, 1992.
· Mid-America Regional Council: Urban Core Growth Strategies Committee (1991-92).
· Citizens' Advisory Committee to the Kansas City Power & Light Company (1982-1990); served as chair.
SELECTED TALKS/TASK FORCES:
· Mid-America Regional Council's Census Tract Committee for 1980 and also for 1990.
· A Computer Model for Demographic Projections, Conference on Population Projections and Related Futures sponsored by the Ontario
Institute for Studies in Education, Toronto, Ontario, 1974.
· Simulation in the Graduate Engineering Management Classroom. Portland International Conference on Management of Engineering and
Technology in cooperation with the Japan Society for Science Policy and Research Management and the IEEE Engineering Management Society.
October 30, 1991.
...helping organizations make better decisions since 1982.
ETC Institute
Dr. Elaine Tatham, President
