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Elaine Tatham
- President
Dr. Tatham is president and 100% owner of ETC Institute, a management consulting
firm that does consulting with a focus on evaluation, research design, market research,
information management, statistical applications, and analysis. She has both the
experience and academic credentials to design customer satisfaction research, monitor
the research, and make a final assessment of the results. |
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Chris Tatham - Executive Vice President
Mr. Tatham is one of the nation’s leading authorities on the development of qualitative
and quantitative customer satisfaction research for state and local governments.
During the past ten years, he has designed and implemented customer satisfaction
assessments for more than 300 governmental agencies in 44 different states. |
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Ron Vine - Vice President
For more than 25 years, Mr. Vine has strategically involved citizens and clients
into decision making processes that effected their lives. These efforts resulted
in over $900 million of funded projects for a wide range of public and non-profit
projects, including community comprehensive plans, transportation plans, community
and organizational strategic plans and visioning, utility studies, customer satisfaction
surveys, parks and recreation master plans, non-profit and association strategic
plans, and others. |
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Dr. Robert Cicerone - Director of
Organizational Improvement
Dr. Robert Cicerone serves as Director of Organizational Improvement Research for
ETC Institute. He specializes in the design of employee surveys and the implementation
of organizational improvement strategies. |
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Karen Falk - Senior Project Manager
Ms. Falk has over twenty years of national Product Management and Project Management
experience with business and government clients. She brings to ETC Institute the
perspective of corporate management, along with years of relationship building,
and a proven history of channeling data into clear direction. |
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